Refilling an Unauthorized Prescription

You can create a refill that is not authorized by the doctor yet. No claims are sent to the patient's third parties until the refill is authorized.

  1. Create a refill for a prescription that does not have any remaining authorized refills. You can create a refill from a patient's profile or by entering the Rx#.

Note: When you open the prescription in Rx Detail, an alert indicates that the prescription is unauthorized and the doctor must be contacted.

  1. Ensure there is a 0 in the QA field.
  2. Press the Fill button. The prescription is placed on the Pending tab with a status of Pending and an authorization status of NOT. A label set prints; it indicates AUTHORIZATION REQUIRED and CALL DOCTOR on the File Copy.

Note: If you do not want a label set, press the Queue or MultiFill action button instead of Fill.

  1. Once you receive authorization from the doctor, open the prescription in Rx Detail.
  2. Enter the quantity authorized in the QA field.
  3. You can now fill the prescription normally.